Last Revision: January 30, 2024
Military Portal Information
The Military Registrations Team can assist with grade inquiries, course information questions and degree completion reporting in the respective military portal listed below. Please contact us at 877-755-2787 for further assistance.
Air Force Portal
| Concern | Student Scenario | How to Submit Your Concern | Response Time |
|---|---|---|---|
Invalid Grade in AI (Air Force) | If you are an Air Force student with a grade that is not valid posted in Air Force portal. | 1 business day | |
APUS Course Not Listed in AI Portal | If you are an Air Force student trying to register through the Air Force portal and don’t see the offered APUS course you need. | 1 business day | |
Conferred Degree not Posted in AI Portal | If you are an Air Force student whose degree has been conferred by APUS but it isn’t reflected in the Air Force portal yet and you are currently trying to register in a new program. | 3 business days |
ArmyIgnitED Portal
| Concern | Student Scenario | How to Submit Your Concern | Response Time |
|---|---|---|---|
Missing/Invalid Grade in ArmyIgnitED | If you are an Army student who needs an emergency posting of a missing grade in ArmyIgnitED. | 1 business day | |
Conferred Degree not Posted in ArmyIgnitED | If you are an Army student whose degree has been conferred by APUS but isn't reflected in the ArmyIgnitED portal yet and you are trying to register in a new program. | 1 business day |
Navy Portal
| Concern | Student Scenario | How to Submit Your Concern | Response Time |
|---|---|---|---|
Missing/Invalid Grade in NCMIS (NAVY) | If you are a Navy student who needs an emergency posting of a missing grade in the Navy portal. | 3 business days |