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Dr. Wallace E. Boston School of Business

Operational Crisis Management

Online Graduate NanoCert® in Operational Crisis Management

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$0 Application Fee
0 Entrance Exams
0 Wait Time
Courses Start Monthly

About This Program

The graduate NanoCert in operational crisis management is a concentrated program offering a crisis management foundation and skills development in using technology to mitigate organizational risk. Variables involved in crisis planning, communication, and management are examined. This NanoCert is designed to help you identify potential internal and external crises and provide insight on how businesses can use artificial intelligence to prepare to face crises and challenges. This online program examines the types of crises, the importance of developing a crisis management plan and implementing a team, and the ways to overcome crisis.

The courses in this NanoCert are designed to bring you closer to completion of the following degrees and certificates: MBA (Master of Business Administration, Operational Crisis Management concentration), MA in Management (Organizational Crisis Management concentration), Graduate Certificate in Human Capital Leadership, and the Graduate Certificate in Organizational Management.

What You Will Do

  1. Define leadership management during periods of uncertainty
  2. Identify crisis communications and strategic assessments of crises
  3. Deploy artificial intelligence to prepare to face crises in business
  4. Integrate tools necessary to conduct ethically sound crisis management practices
  5. Develop an appropriate crisis management plan for a given crisis
  6. Discuss types of crises
  7. Implement a team to respond to the crisis

Program at a Glance

Number of Credits
9
Cost Per Credit
$425 | $250
Courses Start Monthly
Online
and vary from 8 to 16 weeks

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Program Requirements Printable Catalog Version

Must take all courses for this section.

Course ID: 5211

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BUSN656 covers several key concepts. In the course, the student will learn to identify potential internal and external crises and provide insight on how businesses can use AI to prepare to face crises and challenges. Students will develop an understanding of how AI technology improves the efficiency of the management process during a crisis response. Students will learn how the use of robotics, information sharing using ontologies, and providing multi-agent systems for real-time support and simulated environments assist in crisis management planning. They will also learn about the tools needed to conduct ethically sound crisis management practices.
Registration Dates Course Dates Session Weeks
06/26/23 - 12/01/23 12/04/23 - 01/28/24 Fall 2023 Session D 8 Week session
09/25/23 - 03/01/24 03/04/24 - 04/28/24 Winter 2024 Session D 8 Week session

Course ID: 5212

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BUSN657 introduces the role of leaders/managers in crisis management. Topics include the types of crisis, the importance of developing a crisis management plan and implementing a team, and the ways to overcome crisis. The course also covers the impact of a crisis on an organization’s employees, customers, suppliers, and general public; and managing stress during a crisis.
Registration Dates Course Dates Session Weeks
04/24/23 - 09/29/23 10/02/23 - 11/26/23 Fall 2023 Session B 8 Week session
07/31/23 - 12/29/23 01/01/24 - 02/25/24 Winter 2024 Session B 8 Week session

Course ID: 2684

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This course examines the variables involved in crisis planning, communication, and management. To do so, we must consider the organization's vulnerabilities, the environment in which it thrives, the stakeholders who can influence its operation and the strategies best suited to maintaining or enhancing its reputation. The media plays a crucial role in crisis management, and we will discuss this factor throughout the course. We will consider how the media acts as a catalyst as well as an intermediary in this process. Some of the questions that will arise will be: Is the relationship inherently antagonistic? Should it be? By the conclusion of the course, participants should have developed a deeper understanding of the range of crises facing organizations, an enhanced appreciation of communication tactics that can be brought to bear in such situations and a greater familiarity with the historical antecedents of current crises.
Registration Dates Course Dates Session Weeks
04/24/23 - 09/29/23 10/02/23 - 11/26/23 Fall 2023 Session B 8 Week session
05/29/23 - 11/03/23 11/06/23 - 12/31/23 Fall 2023 Session I 8 Week session
06/26/23 - 12/01/23 12/04/23 - 01/28/24 Fall 2023 Session D 8 Week session
07/31/23 - 12/29/23 01/01/24 - 02/25/24 Winter 2024 Session B 8 Week session
08/28/23 - 02/02/24 02/05/24 - 03/31/24 Winter 2024 Session I 8 Week session
09/25/23 - 03/01/24 03/04/24 - 04/28/24 Winter 2024 Session D 8 Week session

Courses Start Monthly

Next Courses Start Dec 4
Register by Dec 1
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Admission Requirements

  • All APU master's degree/graduate certificate programs require a bachelor’s degree (or higher) from an institution whose accreditation is recognized by the Council for Higher Education Accreditation (CHEA®).
  • Please read all graduate admission requirements before applying to this program and be prepared to submit the required documentation.
  • There is no fee to complete the APU admission application for this program. View steps to apply.

CHEA® is a registered trademark of the Council for Higher Education Accreditation. 

Materials Cost

Technology fee: $85 per course 

Need Help?

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Consumer Information

Disclosures

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1The University reserves the right to accept or deny credits according to policies outlined on our University website. Please see the University’s transfer credit policy webpage for complete information.

 

*Cost Per Credit Hour

American Public University's Preferred Military Rate is $250 per credit hour for all undergraduate and master's-level courses. This rate is available to all U.S. active-duty servicemembers, National Guard members, Reservists, and military families, including parents, spouses, legal partners, siblings, and dependents.
See all military student benefits.

Cost of Attendance

Learn more about American Public University's cost components and full cost of attendance.