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Retail Fundamentals

Online Undergraduate NanoCert® in Retail Fundamentals

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$0 Application Fee
$0 Textbooks & eBooks
0 Entrance Exams

About This Program

Learners will focus on retail management fundamentals including organization along with customer relations, and inventory management.

The courses in this NanoCert are designed to bring you closer to completion of the following degree and certificate: UG Certificate Retail Management; AA in Retail Management.

What You Will Do

  • Outline key retail management functions/principles
  • Recap the importance of customer relations
  • Identify the basics of retail inventory management functions and principles within a small/large organization

Program at a Glance

Number of Credits
9
Cost Per Credit
$285 | $250*
Courses Start Monthly
Online

Program Requirements Printable Catalog Version

Must take all courses for this section.

Course ID: 4198

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Students will define the basics of retail management functions, principles and techniques found in today's marketplace. Students will also explore ideal characteristics and responsibilities of an effective department or store manager ranging from legal and safety scenarios to understanding the role and importance of logistics to various retail establishments. Embedded in this study of retail organization fundamentals is a focus on the individual, as a contributor, their roles and responsibilities in the retail environment. While, the organizational structure of a retail store may vary by the size and type of the business, most tasks involved with operating a retail business are similar. Some exceptions that are studied include the reality that small or independent retail stores may combine many sectors together under one division, while larger stores create various divisions for each particular function along with many layers of management. A small specialty shop may have all of its employees under one category called Store Operations. A large department store may have a robust staff consisting of a manager, assistant manager and sales associates for its Sporting Goods department, Home and Garden, Bed and Bath, and each additional department. Students will have the opportunity to explore these variations.
Registration Dates Course Dates Session Weeks
06/28/22 - 12/02/22 12/05/22 - 01/29/23 Fall 2022 Session D 8 Week session
07/25/22 - 12/30/22 01/02/23 - 02/26/23 Winter 2023 Session B 8 Week session
08/29/22 - 02/03/23 02/06/23 - 04/02/23 Winter 2023 Session I 8 Week session
09/26/22 - 03/03/23 03/06/23 - 04/30/23 Winter 2023 Session D 8 Week session
10/31/22 - 03/31/23 04/03/23 - 05/28/23 Spring 2023 Session B 8 Week session
11/28/22 - 04/28/23 05/01/23 - 06/25/23 Spring 2023 Session I 8 Week session

Course ID: 4141

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Students will receive an introduction to customer relations principles including the concepts and practices for delighting customers in ways that lead to effective customer satisfaction. Students will be introduced to the basics of customer relations functions, describe ideal characteristics of good customer relations, and apply them to individuals in both small and large retail organizations. Customer relations is the front line interface between an organization and its constituents. How customers are greeted and treated can influence decisions to do business with a particular retail enterprise. Effective customer relations strategies include effective listening, oral and written communication, analytical and problem solving skills and teamwork based on the organization's commitment to meet customer needs while making customers feel welcome and valued. Customer service in this class is focused on applications and recognition of professional skills and culture required in a retail environment to provide outstanding customer service. Also included will be a discussion of impact that poor customer relations can have on company reputation, retail success and sustainability of customer loyalty. Methods and approaches to addressing problems will be applied including management of conflicts when they occur.
Registration Dates Course Dates Session Weeks
06/28/22 - 12/02/22 12/05/22 - 01/29/23 Fall 2022 Session D 8 Week session
07/25/22 - 12/30/22 01/02/23 - 02/26/23 Winter 2023 Session B 8 Week session
09/26/22 - 03/03/23 03/06/23 - 04/30/23 Winter 2023 Session D 8 Week session
11/28/22 - 04/28/23 05/01/23 - 06/25/23 Spring 2023 Session I 8 Week session

Course ID: 4142

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Retail inventory management is a strategic factor in retail environment success. In this course students review Retail inventory management processes and methods used to keep track of stock. These methods control ordering, shipping, receiving, tracking inventory, retail turn-over, and storage. Retail inventory management is a significant factor in managing a business’ profits at a steady margin as well as reducing theft and loss of inventory. Many retail businesses lose money every year because they do not have a successful inventory management system in place. Students will review the following functions for a retail business: Tracking and managing the inventory for the business to keep up with store markdowns; Evaluating how well groups of products perform in sales; Provides analysis for comparison shopping with competitors; Collecting data on the sales and inventory of individual stores using SKU; and Methods to accurately review inventory. Students will distinguish between large and small retail organizations, and variations in inventory management based upon the nature of the inventory (perishable, seasonal, fashion, etc) An analysis of skills, tools, and resources required for effective inventory management will be reviewed, as well as strategies for keeping inventory current and ways to identify and mitigate inventory management challenges and risks in order to support retail organization profitability.
Registration Dates Course Dates Session Weeks
06/28/22 - 12/02/22 12/05/22 - 01/29/23 Fall 2022 Session D 8 Week session
08/29/22 - 02/03/23 02/06/23 - 04/02/23 Winter 2023 Session I 8 Week session
10/31/22 - 03/31/23 04/03/23 - 05/28/23 Spring 2023 Session B 8 Week session

Courses Start Monthly

Next Courses Start Jan 2
Register by Dec 30

Admission Requirements

  • All APU undergraduate programs require a minimum of a high school diploma or equivalent (i.e., GED).
  • Please read all undergraduate admission requirements before applying to this program and be prepared to submit the required documentation.
  • There is no fee to complete the APU admission application. View steps to apply.

Materials Cost

Technology fee: $65 per course | $0 for active-duty military, National Guard members, and Reservists.

Need Help?

Selecting the right program to meet your educational goals is a key step in ensuring a successful outcome. If you are unsure of which program to choose, or need more information, please contact an APU admissions representative at 877-755-2787 or info@apus.edu.

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Consumer Information

*Cost Per Credit Hour

To minimize out-of-pocket costs, U.S. active-duty servicemembers, their spouse/dependents, National Guard members, and Reservists receive a tuition grant that caps undergraduate, master's degree, and graduate certificate tuition at $250/credit hour. In addition, a university book grant provides no-cost textbooks and ebooks for all undergraduates and military-tuition-grant-eligible master’s-level students.
See all military student benefits.