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Excellence in Service Award

 

The Excellence in Service Award recognizes outstanding staff members of the APUS and APEI community for quality and dedicated work.

  • Demonstrates a commitment to provide excellent service to students, alumni, faculty and staff; goes above and beyond university standards to be respectful and helpful and ensures that interactions with the above-mentioned parties are exceptional and problems are resolved
  • Displays dedication to continuously improving customer satisfaction based on a commitment to learn from past experiences and feedback and to find creative and appropriate solutions to customer problems
  • Promotes positive morale through a congenial, supportive attitude and by providing service to others; leads by example and demonstrates effective service interactions with all
  • Demonstrates exceptional ability to foster collaboration, communication, and cooperation among colleagues and members of the campus community
  • Demonstrates leadership in the university and related communities

Nominations may be made by faculty, staff, students, alumni, and those familiar with the nominee’s work.

  • The University Awards Committee reviews submissions
  • Top candidates are submitted to the Office of the President for final review and approval
  • There may be more than one award winner selected in a calendar year (based on the discretion of the review committee and the President's final approval); however, if no qualified candidates are nominated, the award may not be given
  • Award recipients will be honored during Commencement weekend, and should we have an in-person celebration, one night accommodations and individual travel expenses to attend Commencement will be paid for by the University
  • Award recipients receive a crystal trophy
  • Award recipients are not required to attend Commencement to accept the award

Excellence in Service Award Recipient

Alyson Kline

Alyson graduated from Towson University with a Bachelor’s of Science in Sociology and Anthropology in May 2010 and then joined the APUS Admissions Department as an Admissions Representative that September. After six years in Admissions, Alyson brought that invaluable student-facing experience with her to the Persistence, Retention, and Student Success team, where she has been ever since.

Alyson takes pride in bringing forward the voice of our students in all of her work. Whether it is feedback from surveys, polls, or Listen and Learns, she always has the student point of view in mind and brings that to the conversation. One thing we learned from our participation in the HLC Persistence Academy is that we often thought we knew what students needed, but we were not always asking them. Alyson has taken this Academy feedback and prioritized asking students for input on initiatives to ensure we are building something beneficial for them.

It is also important to Alyson that University leaders have the necessary data to make informed decisions. She collaborates with leadership across the institution to analyze and understand relevant data points. Alyson works to translate complex data and explain the story in plain terms. She strives to help others obtain the data they need to make the right decisions for our students and staff.

Over her 10+ years with the University, Alyson served on and led many committees such as the HLC Persistence Academy, Provost Council, the Student Experience project, Excellence in Academic Advising, Next Generation Leadership Academy, the Equity, Diversity, and Inclusion Survey committee, Data Summits, the Environmental, Social, and Quality committee, and the HLC Steering Committee. She enjoys participating in these initiatives and contributing towards the continuous improvement of our students’ experience!

 The submission deadline for 2021 nominations is now closed. Stay tuned later in the year when we begin preparing for the 2022 awards. Contact the University Awards Committee if you have questions.