How to Contact Student Support
As an online university, we have no physical campus, but we do maintain a physical office in Charles Town, West Virginia. We staff the phones 7 days a week. All operating hours are Eastern Time. If you call outside our regular business hours and need to leave a voicemail, please include your student ID and a callback number. Below is our general contact information.
Admissions & Prospective Students
Mon - Thurs: 8 a.m. to 8 p.m. ET
Fri: 8 a.m. to 8 p.m. ET
Sat: 11 a.m. to 3 p.m. ET
Headquarters, Academic Offices, and Administrative Offices
111 West Congress Street
Charles Town, WV 25414
Note: Contacting your course professor is done via the classroom.
We have a team of local support staff who regularly visit military installations throughout the country. These education coordinators have a deep understanding of your world and stand ready to discuss your academic and career goals. Find a military outreach representative near you.