Course Materials Have Not Arrived
If you haven’t received your course materials by the first week of class, contact us:
- Email: email@example.com
- Phone: 877-755-2787
If your course materials do not arrive by Friday of week one of the course, we advise you to drop the course and re-register for the next available session. If you drop the course before 11:59 p.m. ET Sunday of the first week, you’ll avoid any financial penalties. Appeals for course reimbursement generally are not accepted based on books arriving late.
Materials Sent to the Wrong Address
If you changed your address recently, email firstname.lastname@example.org to ensure your course materials are shipped to the correct address. Also, if you have not yet done so, please edit your student profile to update your contact information on file with the university.
If you discover that your course materials were sent to the wrong address, contact ED MAP:
- Email: email@example.com
- Phone: 800-274-9104 or 740-753-3439