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On August 4, 2026, American Public University System combined with Rasmussen University and Hondros College of Nursing to form a single higher education institution. American Public University System (the System) now includes American Public University, American Military University, Rasmussen University, and Hondros College of Nursing. The System is accredited by the Higher Learning Commission and is a wholly owned subsidiary of American Public Education, Inc. (APEI). We are continuing to update our website to reflect our new structure.

ENTR340 - Small Business Customer Service

Course Details

Course Code: ENTR340 Course ID: 4572 Credit Hours: 3 Level: Undergraduate

Small Business Customer Service examines how exceptional customer service drives the success and sustainability of small businesses. The course explores strategies for creating positive customer experiences, fostering loyalty, and managing relationships that strengthen brand reputation. Students will analyze how customer-focused thinking influences every aspect of business operations and learn to build systems that support consistent, personalized, and professional service. Emphasis is placed on communication, problem-solving, and aligning service quality with entrepreneurial goals.

Course Schedule

Registration Dates Course Dates Start Month Session Weeks
Registration06/29/2026 - 12/04/2026 Course Dates12/07/2026 - 01/31/2027 Start Month December SessionFall 2026 Session D Weeks8 Week session
Registration08/31/2026 - 01/29/2027 Course Dates02/01/2027 - 03/28/2027 Start Month February SessionWinter 2027 Session I Weeks8 Week session

Previous Syllabi

Not current for future courses.