After successfully completing this course, you will be able to:
LO1: Deconstruct differing traits between a leader and a manager and how both handle conflict management.
LO2: Distinguish between basic retail strategy and organizational planning.
LO3: Solve a fundamental retail management situation using problem solving techniques and processes.
LO4: Examine the importance of customer relations when viewing organizational goals.
LO5: Describe the various methods or approaches to Customer Relations.
LO6: Differentiate between verbal and nonverbal managerial communications in relation to their importance in customer and employee relations.
LO7: Apply conceptual constructs of consumer behavior with an emphasis on Wal-Mart Stores Inc.’s customers.
LO8: Analyze how proper Customer Relations tenets can be applied to managing conflict in the Retail Environment.
LO9: Explain managerial communications in the retail environment.
LO10: Apply a variety of managerial and personnel-related skills requiring knowledge of human resource management.
LO11: Differentiate Retail Operations concepts in the context of Wal-Mart, Stores Inc.
LO12: Use fundamental competition concepts commonly applied to retailing operations.
LO13: Examine retail operations and its importance in the global environment.
LO14: Evaluate Retail Merchandising Operations theories and concepts in the context of Wal- Mart Stores, Inc.
LO15: Examine the relationship between retail merchandising operations and corporate profitability.
LO16: Prepare a plan for using safe food handling techniques from delivery to service.