Skip Navigation

Course Details

Course Details

Course Code: PADM617 Course ID: 4940 Credit Hours: 3 Level: Graduate

This course explores conflict resolution strategies, such as negotiation and mediation, through a series of case studies and role-playing scenarios with an emphasis on ethical practice. Students will be involved in one-on-one, multiple party and inter-agency negotiations. Interpersonal negotiation techniques will be reviewed along with a focus on the ability to assess the influence on cultural diversity on the process. This course involves a high degree of active participation and students should be ready to be in the classroom on a consistent basis to ensure teams are able to accommodate schedules and still satisfactorily practice the concepts taught.

Course Schedule

Registration Dates Course Dates Session Weeks
11/30/20 - 04/30/21 05/03/21 - 06/27/21 Spring 2021 Session I 8 Week session
02/22/21 - 07/30/21 08/02/21 - 09/26/21 Summer 2021 Session I 8 Week session

Current Syllabi

After successfully completing this course, you will be able to:
1. Develop a thorough understanding of a variety of conflict resolution strategies

2. Analyze a situation to assess the conflict and identify parties

3. Deduct the most appropriate strategy to address the conflict

4. Test the strategy most likely to get to a successful resolution taking into account ethical practices and the cultural diversity of the participants

5. Assess the results and critique the outcome.

NameGrade %
Forums 30.00 %
Forum Intro 0.37 %
Forum Week One 3.70 %
Forum Week Two 3.70 %
Forum Week Three 3.70 %
Forum Week Four 3.70 %
Forum Week Five 3.70 %
Forum Week Six 3.70 %
Forum Week Seven 3.70 %
Forum Week Eight 3.70 %
Assignments 50.00 %
Practice Scenario One - Week Seven 25.00 %
Practice Scenario Three - Week Eight 25.00 %
Persona/Scenario 20.00 %
Persona Assignment - Week Two 10.00 %
Scenario Assignment - Week Four 10.00 %

This course will use web resources and instructor-provided citations as course materials. The following readings are required and can be found directly through the Reading and Resource links in your weekly lessons.

Required Weekly Readings

Week 1 - Conflict Resolution History/Theory

Davis, A. M. (2015). When webb met follett: Negotiation theory and the race to the moon. Negotiation Journal, 31(3), 267-283. Retrieved from

Druckman, D., & Wall, J. A. (2017). A treasure trove of insights: Sixty years of JCR research on negotiation and mediation. Journal of Conflict Resolution, 61(9), 1898-1924. doi:10.1177/0022002717721388

Pincock, H., & Hedeen, T. K. (2016). Where the rubber meets the clouds: Anticipated developments in conflict and conflict resolution theory. Ohio State Journal on Dispute Resolution, 30(3), 431 – 446.

Webb, C. E., Coleman, P. T., Rossignac-Milon, M., Tomasulo, S. J., & Higgins, E. T. (2017). Moving on or digging deeper: Regulatory mode and interpersonal conflict resolution. Journal of Personality and Social Psychology, 112(4), 621-641. doi:

Week 2 – Human Behavior/Personality Traits

Harinck, F., & Druckman, D. (2017). Do negotiation interventions matter? resolving conflicting interests and values. Journal of Conflict Resolution, 61(1), 29-55. doi:10.1177/0022002715569774

Grabowska, A., & Kozina, A. (2016). Interactive approach to negotiating styles dependent on personality traits. Journal of Management and Business Administration. Central Europe, 24(1), 2-16. doi:10.7206/jmba.ce.2450-7814.161

Schneider, M. C., Holman, M. R., Diekman, A. B., & McAndrew, T. (2016). Power, Conflict, and Community: How Gendered Views of Political Power Influence Women's Political Ambition. Political Psychology, 37(4), 515-531. doi:10.1111/pops.12268

Bloch, B. J. (2015). A behavioral theory of labor negotiations: Its impact on faith-based conflict resolution. Negotiation Journal, 31(4), 447-449. Retrieved from

Dodoiu, G. (2015). Intentions for cooperative conflict resolution in groups. Team Performance Management, 21(5), 259-273. Retrieved from

Lipsky, D. B., Seeber, R. L., & Avgar, A. C. (2015). From the negotiating arena to conflict management. Negotiation Journal, 31(4), 405-413. Retrieved from

Week 3 – Negotiation Skills/Mediation

Craver, C. B. (2016). Classic negotiation techniques. Idaho Law Review, 52(2), 425-462.

Shmueli, D., Warfield, W., & Kaufman, S. (2009). Enhancing community leadership negotiation skills to build civic capacity. Negotiation Journal, 25(2), 249-266. doi:10.1111/j.1571-9979.2009.00223.x

Stoshikj, M. (2014). Integrative and distributive negotiations and negotiation behavior. Journal of Service Science Research, 6(1), 29-69. doi:10.1007/s12927-014-0002-8

Hay, S., Hay, J., & McCarthy, A. (2015). Advanced negotiation techniques (1st ed.). Berkeley, CA: Apress. doi:10.1007/978-1-4842-0850-2

Program on Negotiation: Harvard Law School

Zohar, I. (2015). “The art of negotiation” leadership skills required for negotiation in time of crisis. Procedia - Social and Behavioral Sciences, 209, 540-548. doi:10.1016/j.sbspro.2015.11.285

Week 4 – Negotiation Skills Group

Ackermann, F., Eden, C., & Pyrko, I. (2016). Accelerated multi-organization conflict resolution. Group Decision and Negotiation, 25(5), 901-922. doi:

Lipsky, D. B., Seeber, R. L., & Avgar, A. C. (2015). From the negotiating arena to conflict management. Negotiation Journal, 31(4), 405-413. Retrieved from

Crump, L. (2015). Analyzing complex negotiations. Negotiation Journal, 31(2), 131-153. Retrieved from

Eden, C., & Ackermann, F. (2014). 'Joined-up' policy-making: Group decision and negotiation practice. Group Decision and Negotiation, 23(6), 1385-1401. doi:

Week 5 – Other forms of Conflict Resolution

RESNIK, J. (2015). Diffusing Disputes: The Public in the Private of Arbitration, the Private in Courts, and the Erasure of Rights. Yale Law Journal, 124(8), 2804-2939.

Week 6 – Informal negotiation

Benson, G. E., & Chau, N. N. (2017). Negotiation Skill Development Exercise. Marketing Education Review, 27(2), 80-85. doi:10.1080/10528008.2017.1296754

Week 7 and 8 – Negotiation exercise

Please reference any aspects that you feel would improve your performance during the exercise from the e-books below:

ASHERMAN, I. G., & Books24x7, I. (2012). Negotiation at work: Maximize your team's skills with 60 high-impact activities (1st ed.). New York, NY: American Management Association.

Forsyth, P., & Books24x7, I. (2009; 2014). Negotiation skills for rookies (1st ed.). GB: Cyan Books.

Web Sites

The APUS library offers a fabulous resource, the Library Course Guide! You can find the PADM guide in the library at .

Please explore all the tabs. The Articles Tab contains many of the Public Administration Journal links and the web resources are extensive.

Book Title:Various resources from the APUS Library & the Open Web are used. Please visit to locate the course eReserve.*

Previous Syllabi

Not current for future courses.