Skip Navigation

Course Details

Course Details

Course Code: ITCC114 Course ID: 3833 Credit Hours: 3 Level: Undergraduate

This course is a study of the concepts and technology trends essential to office communication. Students will explore the principles, practices, features, and functions of Outlook, the electronic mail application in the Microsoft Office Suite. The course will be taught with a mixture of analytical methods and practical exercises. Students will customize the Outlook program; and use messages, signatures, advanced email tools, digital signatures, delivery options, voting capabilities, mail management, rules, contacts, calendar functions, meetings, and tasks. Students will participate in an engaging learning experience that aligns with Microsoft’s Exam. Students may access MS Office 365 Suite via their MyCampus account for FREE in the classroom. Microsoft Office 365 is free to students and faculty.

Course Schedule

No Course Offerings.

Current Syllabi

After completing this course, the student will be able to:

  1. Explain the impact of the Microsoft Application Suite on Information Technology Management as it applies to office communication, collaboration, and security.
  2. Demonstrate the application skills that are needed to be an effective employee in a productive workplace.
  3. Configure Microsoft Outlook to use advanced email tools, plan events, schedule meetings, and manage contacts.
  4. Identify Microsoft Outlook methods used to improve office communication and productivity.
  5. Use Microsoft Outlook to improve the function and increase the efficiency of communicating with business clients.

Students are expected to maintain routine contact with the instructor throughout the course. While the number of contacts may vary according to the specific course and individual student need, the University requires periodic weekly contacts during the semester. Contact will consist of professor notes and email feedback. The method of discussion will be on-line related to issues concerning forum assignments, assignments, and a cumulative final project.

This course uses open-source online resources. Review the sources provided in the syllabus to see assigned readings for each week.


The Forum assignments for this course are designed to promote interactivity among students and enhance the online learning process. The Forum provides maximum flexibility because you do not have to be online at the same time as another person and you can read what other students have written. The Forum grading rubric is documented below.

Forum Timing: For the forums, you must post your initial post by midnight on Thursday, continue to follow your classmates' posts for the remainder of the week, and post the follow-up peer responses prior to midnight on Sunday. One exception to this timing is during the first week’s forum - that will be due Sunday at midnight and not the first Thursday of the course. Your follow-up posts can add additional insight to a classmate's opinions or you can challenge their opinions. Use examples from the readings, or from your own research, to support your views, as appropriate. Be sure to read the follow-up posts to your own posts and reply to any questions or requests for clarification. You are encouraged to conduct research and use other sources to support your answers.

Required Participation: Please keep in mind that the forum assignments require you to make at least 1 post to the forum with at least 300 words about the topic and also respond to at least 2 peers’ posts with at least 150 words. Please be advised that there will be point deductions if you do not comply with these requirements of the assignment. To get the maximum value from this class, I would encourage you to go over and above the required minimum number of responses to posts. Each one of you will have a different and unique experience that we can all learn. Your participation in the Forum unleashes the power of synergy in our classroom. To facilitate this interaction, please be prompt when posting your forum work for each week; this provides time for the others to actively engage in the dialogue. For practical reasons, when you respond to other learners’ posts, please start your response by referencing their name. I will read and grade your participation by reading the forum. There is no need to also post your forum work in the assignments area of the classroom. Refer to the forum matrix at the end of the syllabus for more details on grading. I hope this is a great learning experience in this class.

FINAL Project
The Final Assignment requires you to use your knowledge gained through-out the course apply what you learned.

GRADING: Please see the student handbook to reference the University’s grading scale. My typical grading schedule is to look at your assignments throughout the week after they are due. If time allows, I will grade ahead for those of you who have worked ahead but it is my policy to grade your assignments with the rest of the class as they become due.

NameGrade %
Forums 30.00 %
Week 1 Forum 5.00 %
Week 2 Forum 5.00 %
Week 3 Forum 5.00 %
Week 5 Forum 5.00 %
Week 6 Forum 5.00 %
Week 8 Forum 5.00 %
Exercises 20.00 %
Assignment 1: WK2 Exercise 6.67 %
Assignment 2: WK3 Exercises 6.67 %
Assignment 4: WK5 Exercises 6.67 %
Writing Assignment 20.00 %
Assignment 3: WK4 Writing Assignment 1 10.00 %
Assignment 6: WK7 Writing Assignment 2 10.00 %
Presentation 10.00 %
Assignment 5: WK6 Presentation 10.00 %
Final Project/Assignment 20.00 %
Assignment 7: WK8 - Final Project 20.00 %
Book Title: Various resources from the APUS Library & the Open Web are used. Please visit to locate the course eReserve.*
Publication Info:

Book Title:Various resources from the APUS Library & the Open Web are used. Please visit to locate the course eReserve.*

Previous Syllabi

Not current for future courses.