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BUSN652 - Operational Quality in Healthcare

Course Details

Course Code: BUSN652 Course ID: 4633 Credit Hours: 3 Level: Graduate

This course is designed to develop the skills that will allow students to create safe and efficient quality healthcare systems through an understanding of the quality management cycle, goal-setting, and goal obtainment metrics. Topics include creating satisfied patients, high quality service, efficient processes, and examining tools used within the field. (Prerequisite: BUSN650)





Prerequisites

Course Schedule

Registration Dates Course Dates Session Weeks
11/26/18 - 05/03/19 05/06/19 - 06/30/19 Spring 2019 Session I 8 Week session
12/31/18 - 05/31/19 06/03/19 - 07/28/19 Spring 2019 Session D 8 Week session
01/28/19 - 06/28/19 07/01/19 - 08/25/19 Summer 2019 Session B 8 Week session
02/25/19 - 08/02/19 08/05/19 - 09/29/19 Summer 2019 Session I 8 Week session
03/25/19 - 08/30/19 09/02/19 - 10/27/19 Summer 2019 Session D 8 Week session

Current Syllabi

After successfully completing this course, you will be able to
1. Assess the quality drivers most important to healthcare stakeholders, including payers and consumers
2. Use proper techniques for gathering and effectively analyzing healthcare performance measurement data
3. Distinguish new technology-based tools that will improve the patient experience
4. Assess techniques that organizational leaders and improvement project teams must implement to accomplish quality goals
5. Apply methods for redesigning healthcare processes to achieve more reliable performance

NameGrade %
Forums 25.00 %
Week 1 Forum 3.13 %
Week 2 Forum 3.13 %
Week 3 Forum 3.13 %
Week 4 Forum 3.13 %
Week 5 Forum 3.13 %
Week 6 Forum 3.13 %
Week 7 Forum 3.13 %
Week 8 Forum 3.13 %
Assignments 75.00 %
Week 7 Homework 9.38 %
Week 6 Homework 9.38 %
Week 5 Homework 9.38 %
Week 4 Homework 9.38 %
Week 3 Homework 9.38 %
Week 2 Homework 9.38 %
Week 1 Homework 9.38 %
Week 8 Homework 9.38 %

Please see additional information about accessing e-books here http://apus.libanswers.com/coursematerials/faq/2225 and in the Course Materials section under Lessons.

Web Sites
In addition to the required course texts, the following public domain web sites are useful.
Please abide by the university’s academic honesty policy when using Internet sources as well.
Note web site addresses are subject to change.
American Psychological Association (APA) Style Website
Purdue Online Writing Lab
YouTube Video on Formatting an APA Style Paper
Microsoft Office Training Website
YouTube Videos on Microsoft Excel for Beginners
Turnitin Website

Book Title:Health Care Operations Management: A Systems Perspective, 2nd ed. and Logistics & Navigate Scenario: LearnScapes for Health Care Ethics (You will need to purchase the Navigate Scenario:LearnScapes for HC Ethics code separately- ISBN:9781284321760)
ISBN:9781284050066
Publication Info:Jones & Bartlett
Author:Langabeer
Unit Cost:$163.02

Previous Syllabi

Not current for future courses.