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ENTR216 - Service Innovation and Delivery


This course focuses on opportunities and problems encountered in the service sector as entrepreneurs seek to accomplish growth in their service businesses. Topics explored include selecting resources to support service businesses, motivating employees in the service sector and developing a control system to offer an efficient and effective service product to your market. Students develop a market analysis of the needs and wants matrix for the service market.






Schedule of Classes

Registration Dates Course Dates Session
09/24/18 - 03/01/19 03/04/19 - 04/28/19 Winter 2019 Session D - 8 Week session
11/26/18 - 05/03/19 05/06/19 - 06/30/19 Spring 2019 Session I - 8 Week session
01/28/19 - 06/28/19 07/01/19 - 08/25/19 Summer 2019 Session B - 8 Week session

Course Materials

Previous Syllabi

Book Title: Service Design for Business: A Practical Guide to Optimizing the Customer Experience - eBook available in the APUS Online Library.
ISBN: 9781118988923
Publication Info: N/A
Author: Reason, Ben
Unit Cost: $20.64
Electronic ISBN: N/A
Electronic Unit Cost: N/A