Contact Us

Watch brief videos with answers to your questions on Financial Aid TV.

For additional assistance, contact our Financial Aid Help Desk at 877-372-3535, Mon – Fri from 8 a.m. – 5 p.m., ET.

Topic	Department Name	Email	Phone #
Automatic Debit Plan	Student Accounts	stuaccounts@apus.edu	877-468-6268 X 3660
Billing and Collections Inquiries, Third Party Invoices	Billing and Collections	billing@apus.edu
Credit Card Payment Authorization	Student Accounts	payments@apus.edu	877-468-6268 X 3660
DoD Training Funds	Tuition Assistance	ta@apus.edu	877-468-6268 Opt 1, 1
Employer Voucher	Tuition Assistance	ta@apus.edu	877-468-6268 Opt 1, 1
Financial Aid Services	Financial Aid	finaid@apus.edu	877-468-6268 Opt 1
FSA Help Desk	FSA Help Desk	FSAHelpDesk@apus.edu	877-372-3535
General Fee and Payment Option Information		info@apus.edu
Loans	Financial Aid	finaid@apus.edu	877-468-6268 Opt 1, 3
Military Tuition Assistance	Tuition Assistance	ta@apus.edu	877-468-6268 Opt 1, 1
Payment Inquiries and Questions	Student Accounts	stuaccounts@apus.edu	877-468-6268 X 3660
Problems Making Federal Loan Payments Horizon Educational Resources	Financial Aid	support@horizoned.com	888-532-9216
Refunds - Federal Student Aid	Financial Aid	finaid@apus.edu	877-468-6268 X 3660
Refunds - All other	Student Accounts	stuaccounts@apus.edu	877-468-6268 X 3660
Scholarships	Financial Aid	finaid@apus.edu	877-468-6268 Opt 1
Student Accounts	Student Accounts	stuaccounts@apus.edu	877-468-6268 Opt 1, 4
VA/GI Bill/Veterans Benefits	VA	vaquestions@apus.edu	877-468-6268 Opt 1, 2
Virtual Financial Aid Office	FSA Help Desk	FSAHelpDesk@apus.edu	877-372-3535

Topic	Department Name	Email	Phone#
Admissions Info	Admissions	Info@apus.edu	877-777-9081
Admissions Status/Readmission Reviews	Student Records	studentrecords@apus.edu
Advising	Student Advising	counseling@apus.edu
Alumni Relations	Alumni Relations	alumnirelations@apus.edu
Appeals – Grades, Special Circumstances W/D, Extensions, Reinstatements	Student Support	appeals@apus.edu
Articulation Agreements	Registrar	articulations@apus.edu	877-468-6268 Opt 2
Book questions	Student Support	books@apus.edu
Career Services	Alumni Relations	careerservices@apus.edu
Book Grant		books@apus.edu
Credit Questions	Transfer Student Records	creditaward@apus.edu
Credit Reviews – Preliminary credit reviews and Questions regarding specific credits	Transfer Student Records	prelim@apus.edu
FERPA	Student Records	ferpa@apus.edu
GoArmyEd Inquires	Registrar	goarmyed@apus.edu	877-468-6268 Opt 2
Librarian	Academics	librarian@apus.edu
Loan Deferments	Registrar	registrar@apus.edu	877-468-6268 Opt 2
New and Prospective Student Questions	FSA Help Desk	FSAHelpDesk@apus.edu	877-777-9081
Registrar	Registrar	registrar@apus.edu	877-755-2787 Opt 2
Transcript Requests	Registrar	apustranscripts@apus.edu	877-468-6268 Opt 2
Update Name, SSN, DOB, Power of Attorney, FERPA Release Forms	Student Records	recordupdates@apus.edu
Waiver Requests	Academics	waivers@apus.edu

Access our University-wide directory for additional departments.

American Public University System, American Public University and American Military University are not affiliated with American University.

American Public University System (APUS) is regionally accredited by the Higher Learning Commission (HLC) of the North Central Association and nationally accredited by the Accrediting Commission, Distance Education and Training Council.