Contacts & Resources

 

Finance Contacts

TopicDepartment NameE-mail / Phone
Automatic Debit PlanStudent AccountsE-mail: stuaccounts@apus.edu
Phone:  877-468-6268 X 3660
Billing and Collections Inquiries, Third Party InvoicesBilling and CollectionsE-mail: billing@apus.edu
Phone: 877-468-6268 X 8227
Credit Card Payment Authorization QuestionsStudent AccountsE-mail: stuaccounts@apus.edu
Phone: 877-468-6268 X 3660
DoD Training FundsTuition AssistanceE-mail: ta@apus.edu
Phone: 877-468-6268 Opt 1, 1, 1
Employer VoucherTuition AssistanceE-mail: ta@apus.edu
Phone: 877-468-6268 Opt 1, 1, 1
Financial Aid Customer ServiceFinancial AidE-mail: finaid@apus.edu
Phone: 877-468-6268 X 3630
General Fee and Payment Option InformationFinancial AidE-mail: finaid@apus.edu
LoansFinancial AidE-mail: finaid@apus.edu
Phone: 877-468-6268 X 3630
Military Tuition AssistanceTuition AssistanceE-mail: ta@apus.edu
Phone: 877-468-6268 Opt 1, 1, 1
Payment Inquiries and Questions -
Non Financial Aid		Student AccountsE-mail: stuaccounts@apus.edu
Phone: 877-468-6268 X 3660
Problems Making Federal Loan Payments ECMC SolutionsFinancial AidE-mail: support@ecmcsolutions.com
Phone: 888-532-9216
Refunds - Federal Student AidStudent Accounts -
Financial Aid Funding		E-mail: finaidrefunds@apus.edu
Phone: 877-468-6268 X 3610
Refunds - All otherStudent AccountsE-mail: stuaccounts@apus.edu
Phone: 877-468-6268 X 3660
ScholarshipsFinancial AidE-mail: finaid@apus.edu
Phone: 877-468-6268  X 3630
VA/GI Bill/Veterans BenefitsVAE-mail: vaquestions@apus.edu
Phone: 877-468-6268 Opt 1, 1, 2
Virtual Financial Aid OfficeFinancial Aid Application TeamE-mail: FSAHelpDesk@apus.edu
Phone: 877-372-3535

Other Contacts 

TopicDepartment NameE-mail / Phone
Admissions InfoAdmissionsE-mail: info@apus.edu
Phone: 877-777-9081
Admissions Status/Readmission
Reviews		Student RecordsE-mail: studentrecords@apus.edu
AdvisingStudent AdvisingE-mail:  counseling@apus.edu
Alumni RelationsAlumni RelationsE-mail:  alumnirelations@apus.edu
Appeals – Grades, Special Circumstances W/D, Extensions,  ReinstatementsStudent SupportE-mail:  appeals@apus.edu
Articulation AgreementsRegistrarE-mail: articulations@apus.edu
Phone: 877-468-6268 Opt 2
Book QuestionsStudent Support E-mail:  books@apus.edu
Career ServicesAlumni RelationsE-mail:  careerservices@apus.edu
Book GrantStudent SupportE-mail:  books@apus.edu
Credit QuestionsTransfer Student RecordsE-mail:  creditaward@apus.edu
Credit Reviews – Preliminary credit reviews and Questions regarding specific creditsTransfer Student RecordsE-mail:  prelim@apus.edu
FERPAStudent RecordsE-mail:  ferpa@apus.edu
GoArmyEd InquiresRegistrarE-mail: goarmyed@apus.edu
Phone: 877-468-6268 Opt 2
LibrarianAcademicsE-mail:  librarian@apus.edu
Loan DefermentsRegistrarE-mail: registrar@apus.edu
Phone: 877-468-6268 Opt 2
New and Prospective Student QuestionsFinancial AidE-mail:  finaid@apus.edu
Phone:  877-468-6268 X 3630
RegistrarRegistrarE-mail: registrar@apus.edu
Phone: 877-755-2787 Opt 2
Transcript RequestsRegistrarE-mail: apustranscripts@apus.edu
Phone:  877-468-6268 Opt 2
Update Name, SSN, DOB, Power of Attorney, FERPA Release FormsStudent RecordsE-mail: recordupdates@apus.edu
Waiver RequestsAcademicsE-mail:  waivers@apus.edu

Access our University-wide directory for additional departments.

Need Help with Financial / Tuition Assistance?

- Watch brief videos with answers to many of your financial assistance questions on Financial Aid TV
- Attend an online Financial Aid Orientation session with the experts
- For additional assistance, contact our Financial Aid Help Desk:  877-372-3535 | Send an e-mail
 

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