Graduate Certificate in Organizational Management

A comprehensive analysis of the theory and practice of Total Quality Management, including the use of Statistical Process Control, as developed and espoused by Juan and Deming, through extensive readings of books by and about these two management pioneers, and use of up-to-date TQM "how-to" handbooks used by businesses and the Federal Government.

This is an introductory course that focuses on the concepts and methods of managing an organization. The overall course objective is to identify, apply, and evaluate techniques for structuring and resolving managerial problems in public and private organizations. The main educational tool used in the course is the analysis and class discussion of case studies. Readings and lectures are used to supplement the case analyses. Topics include: culture and change; managing globally and ethically; strategic planning and implementation; organization structure; human resource management; groups, teams and motivation; leadership; and operational management.

This course consists of a collection of classic and contemporary readings in Organizational Development covering a broad range of topics including interpersonal relations, motivation, decision making and group behavior in organizations. Included are experiential exercises that give students an opportunity to practice their skills and cases that allow students to draw on their own experiences to apply the concepts and theories in managerial situations. Special emphasis will be placed on the role of the leader.

This course outlines successful Strategic Management and Planning techniques. Students taking this course will gain an understanding of Strategic Planning techniques that have been successful in the industrial base companies. This course has been designed and developed to provide management teams and leaders with state of the art practices and theories, strategies and techniques relative to the Strategic Management and Planning Process.

This course serves as an advanced course in human resource management with particular emphasis on the strategic planning process for each of the functions. Students will explore the historical evolution and philosophical foundation of the field as well as examine the current practices that are being used to support Human Resources in the workplace. Future human resource management challenges will be examined and the emerging concept of strategic Human Resource professionals as business partners will be highlighted.

This course addresses information systems, to include their nature and role as key management resources. This course covers the information systems infrastructure, to include databases, knowledge management systems, enterprise information portals, telecommunications, the Internet, and wireless technology. It examines the topics of e-commerce, information systems in the global economy, managing global systems, securing information systems, and ethical and social issues in information systems.

This course examines the variables involved in crisis planning, communication and management. To do so, we must consider the organization’s vulnerabilities, the environment in which it thrives, the stakeholders who can influence its operation and the strategies best suited to maintaining or enhancing its reputation. The media plays a crucial role in crisis management and we will discuss this factor throughout the course. We will consider how the media acts as a catalyst as well as intermediary in this process. Some of the questions that will arise will be: Is the relationship inherently antagonistic? Should it be? By the conclusion of the course, participants should have developed a deeper understanding of the range of crises facing organizations, an enhanced appreciation of communication tactics that can be brought to bear in such situations and a greater familiarity with the historical antecedents of current crises.

This course covers the elements of contemporary leadership and delineates the principles that are important in the development of a leader for the 21st century. Discussion of the role and function of leadership will include an in-depth analysis and study of needs impacting individuals, organizations and society. The course provides students with a set of leadership skills and competencies on which to build an individual model for effective leadership that can be tested over time.

This course examines a range of management issues and strategies within the context of managing public organizations. The core focus is on an enhanced understanding of the theoretical and practical approaches to public management, an examination of enduring and day-to-day dilemmas faced by competent public managers, and the application of relevant theories to public management within the United States.